All-inclusive-Urlaub in Mexiko und Lateinamerika buchen

The staff is great! Everyone is helpful and accommodating. Leonel offers exceptional customer service and is always very helpful. The resort does need to be remodeled/renovated in some areas. We love to hang out by the Aguabar Pool, but it needs a lot of work. It feels outdated, and some of the furniture in the rooms is as well. The main lobby where guests arrive can use a facelift. Beautiful resort located in the center of downtown, where you can take a pleasant walk on the marina and the beach. My husband and I stay here almost every year and wish to continue staying there!

We stayed at Hacienda Encantada on a last-minute reservation because our home nearby was being repaired. We live in Cabo and regularly spend weekends at local resorts, so we have many properties to compare it with. A hurricane was nearby but forecast to miss Cabo, and understandably the hotel was prepared. As Expedia VIP guests, we were offered a higher-floor room with a better view, but it had already been storm-prepped with fabric covering the windows and all patio furniture stacked inside. Since it was only one night, we simply went outside to enjoy the views. The resort has great views of the Cabo corridor, a large property to explore, and some nice areas for kids. Where it fell short was in the details. We were told locals receive a restaurant discount, but received three different answers during our meals, with only one restaurant honoring it. Food and drinks were average, and overall the resort felt more basic than refined. With so many excellent resort options in Cabo, this isn't one our family would choose to return to.

Excelente lugar en una de las mejores ubicaciones de Cabo San Lucas. El personal es muy amable; al hacer check in consultamos si podían asignarnos una habitación con una vista más amplia al mar ¡y lo hicieron!, los alimentos son buenos sin llegar a ser excepcionales, pero pedes consumir en los restaurantes de sus hoteles hermanos de una categoría más elevada en donde la calidad es ligeramente mejor. Recomiendo rentar un coche para desplazarse libremente entre un hotel y otro, ya que la mejor opción sin pagar más (Pueblo Bonito Sunset) está a 15 min en auto. El hotel ofrece traslados pero tienes que ajustarte a sus horarios. Check in y check out rápidos, la playa está increíblemente cerca del edificio, room service 24 hrs ágil y atento. Tienen un gym muy completo para un hotel y hay opciones de comida saludable (aunque pocas).

Das Essen war fürchterlich und die Klimaanlage im Zimmer nicht einstellbar. Obwohl wir die Temperatur erhöht hatten blieb das Zimmer ein Kühlschrank. Dir Pools waren gut! Für eine Nacht ok, aber trotzdem nicht wieder.

Das Essen, die Getränke und der Service waren absolute Spitzenklasse! Der inkludierte Zimmer Service war fantastisch. Leider waren die Zimmer sehr schlecht gedämmt sodass die Musik von außen durchgehend so klang als hätte man die Fenster offen gelassen, gleiches gilt für die Geräusche vom Gang. Leider hatten wir trotz Ocean View Deluxe Kingsize Buchung keinen Blick aufs Meer sondern nur auf das Hotel gegenüber. Ohne preferred Club Vorteile Konten wir ein Restaurant und den schönsten Pool sowie einige andere benefits leider nicht nutzen. Hätte sich rückblickend betrachtet aber gelohnt. Einfach ein tolles Hotel.

Alles war ganz prima. Wir haben die Zeit genossen und uns rundum wohlgefühlt. Wir kommen gerne wieder!

They claim to be 5 stars, but some staff were very impolite and rude. They claim to adapt themselves to the clients but they don't. They try to sell memberships to avoid hotels.com and Expedia... Additionally, it is very complicated to organize a trip to a place outside of the hotel, seeing as the hotel tries to push the client to consume their packages which are quite expensive. The beach in the hotel was closed due to dirtiness, whereas the beaches in the "zona hotelera Cancun" were clean. In total, it was a mistake to go in that hotel, since the hotel seems to seek the money and not at all the satisfaction of the clients.

great staff and food/drink

Das Essen war fürchterlich und die Klimaanlage im Zimmer nicht einstellbar. Obwohl wir die Temperatur erhöht hatten blieb das Zimmer ein Kühlschrank. Dir Pools waren gut! Für eine Nacht ok, aber trotzdem nicht wieder.