Mexiko und Lateinamerika-Urlaub buchen

O Quarto com banheiro e a vista mar são fantásticos

Das Hotel und die Zimmer sind sehr schön und sauber. Was uns störte war, dass keine Erholung möglich ist. Es ist jeden Tag bis 0 Uhr mindestens laute Musik. Morgens um 10 geht es dann weiter. Das schlimme, teilweise auch unterschiedlich, weil die Beach Clubs sehr nah nebeneinander sind. Die Musik kommt von den Beach Clubs und von der Straße draußen. Zimmer sind etwas hellhörig, daher hört man das auf jeden Fall. Die Gegend Tulum Beach ist eine absolute Party Meile, wer Erholung möchte, sollte besser in die Innenstadt und den Weg zum Strand auf sich nehmen. Sowie darauf achten, dass kein Spring Break ist! Das Essen in dieser Straße ist wirklich ABARTIG teuer. Daher besser in die Innenstadt fahren, sind ca. 15 Minuten von Tulum Beach. Generell zu erwähnen ist zudem noch, dass die Straßen eine Katastrophe sind, daher wenn ihr mit dem Auto kommt, auf jeden Fall mind. SUV

The hotel shows significant neglect: aging, peeling, rotting wood, and dangerous conditions, especially on the rooftop terrace. The rooftop was cluttered with broken furniture, rusty metal, and a loose pool handrail. At night, the area was dark, and after swimming, I nearly hit my head—navigating slippery stairs without handrails in darkness is a serious safety hazard. Operational failures included a dead battery in the key on arrival, room service only coming around 6–7 PM until I complained, a faulty terrace door, and no hot water—just warm water after running the tap for minutes. This is labeled “eco-friendly,” but it feels like an excuse for poor upkeep. Communication was only via WhatsApp. In a boutique hotel, guests expect personal interaction. Instead, multiple WhatsApp contacts sent reminders, including repeated check-out messages. The manager, Samantha, never addressed issues personally. Instead I was dismissed disrespectfully. I was even told the pool was "closed," which was untrue—other guests were also on the rooftop. On arrival, I was even informed via WhatsApp that the pool was available—so this excuse was simply made after the fact. A drink voucher was offered but only for alcoholic beverages. It’s inconsiderate to assume all guests drink alcohol. The service staff in the restaurant and beach bar were genuinely friendly, and the rooms were pleasant. But beyond that, the experience was unacceptable due to severe management, maintenance, and safety failures.