My stay started off on the wrong foot. when I got to my room, it wasn't ready. There was even a note left behind (likely from a supervisor) outlining issues that still needed to be addressed in the room. To make matters worse, my room keys didn’t work, so I had to walk back to the front desk to get them reprogrammed.
A few days later, I received an email from the hotel offering two complimentary massages as an apology. At first, I appreciated the gesture until I saw the catch. They required me to sign a contract agreeing not to post any negative reviews about the hotel on social media in order to redeem the offer. In other words, they weren’t offering an apology they were trying to buy my silence.
This completely changed my impression of the hotel’s management. An apology should be sincere, not conditional. It was no longer a genuine apology it became a transactional attempt to silence feedback. I declined the offer. Here are the Pros and Cons.
Pros:
Great drinks, Very clean hotel, Family-friendly amenities, (arcade, water park, Flow Rider, playground)
No pressure from hotel staff regarding the membership program.
Friendly staff across the resort.
JC Steakhouse was a genuinely enjoyable experience.
Cons:
Check in process was frustrating, food was a huge letdown for a high end resort, the buffet served roughly 85% of the same food every day. Unfortunately, what could have been a great stay was tainted by questionable management decisions and underwhelming dining experiences.
