2/10 – Ungenügend
Kathy
Mit dem Partner gereist
14. Feb. 2026
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We picked this hotel for the location and median price point. It looked amazing in the photos and the reviews were excellent.
We are frequent travelers so we know standards vary but this hotel is just bad.
We paid $944 for 6 nights which is high over all for a hotel in Cozumel with little to no amenities.
I’ve been sick all week because this hotel is so dirty. We are flying home now and I feel like death from something in that hotel. Every night I lost sleep and woke up with swollen eyes a sore throat or headache. The air conditioner made noises the entire time and I was so dirty.
The hot water and WiFi worked intermittently.
Mold in the showers. Horrible smell in the lobby and throughout the hotel. The staff just don’t care about the appearance of the hotel. The foyer, stairs and halls are filthy. Fake plants are dusty with cobwebs. Staying at this hotel ruined our week in Cozumel.
There are a few other poor reviews and I don’t give bad reviews much credit however they are all spot on.
There are way better hotels. Don’t make the same mistakes we did.
Kathy
Aufenthalt von 6 Nächten im Februar 2026
