6/10 – Okay
Leslie
29. Mai 2025
Gut: Sauberkeit und Zustand der Unterkunft
Depending on where you book, the hotel is listed as 5 star. The hotel is a solid 4. I called Expedia and Planet Hollywood multiple times prior to arrival, and was told that STAR class cannot be added a la carte after check-in- not true. Essentially, if you want premium liquor (brands that we have in the U.S.) you need STAR class. The STAR class pool was nice, but the butler service advertised with STAR was awful. Also, even with STAR class, not all bars had the same liquor. The waiters at the other pools were much better. Some of the drinks and options (such as pillow menu) that are listed at options with STAR class were not actually available. We found out on the last day that there actually was a STAR class welcome buffet that we could have attended and received spa service and other travel bonuses (no one informed us of this). The snorkeling outing itself was great, but the logistics were a mess. The name of the company that actually does the tour is not the name on the reservation. As such, we were dropped of at the site, and it took 15 minutes before anyone had any idea where our reservation came from. We also ordered room service one night, and it never came. Waiter service at the beach on the STAR class side was minimal to none. Finally, as mentioned many times by others, lounge chair availability is an issue. I can't imagine being at that hotel during spring break or Christmas. The hotel was ok for the few days I needed in the sun, but won't stay again.
Leslie
Aufenthalt von 4 Nächten im Mai 2025