Bastion Hotels, Leiden

„At around 3:00 a.m., the fire alarm went off. I immediately left my room expecting a structured evacuation, but guests gathered inside the lobby instead of being directed outside to a safe assembly point. There was only one staff member present, who appeared overwhelmed. No clear instructions were given, no coordinated evacuation took place, and there was no visible leadership. After the alarm stopped, guests began returning to their rooms without any official announcement confirming that the ...

„Kein Zimmerservice , zweite Nacht ohne Handtücher , ohne Duschgel , Frühstück, Lage waren schon in Ordnung “

„First I got the feeling since I booked from Expedia that they don't really care about giving a good service knowing that I booked my room earlier, but they give me a room in the first floor without a good view. The beds where 2 single beds instead of double bed Eventhough I told them I was with my wife and she will has her Birthday !!. I asked for extra pillows and after waiting for nearly one hour to get them, I tried to call them on the phone but it wasn't working and then ended up going to ...

„Hat uns gut gefallen“

„Es war wie erwartet von Bastion. Schon Jahre verbleiben wir in Ihre Hotels und noch nie enttäuscht. “