6/10 – Okay
Sadie K.
29. Apr. 2021
Mixed Feelings: here for a vacation not cleaning and working.
I would not go through Pretty Cape Homes again. Their lack of good communication to the renter was a problem. They would say they would call us back in an hour and then not hear from them until the next day. Also, they advertised that they have WiFi and cable TV which was not fully true. If you count 5 channels cable TV and WiFi that drops you every 10 seconds. Also, we could not count that the internet would work some days. They over promised and under delivered.
The property was fairly clean; we found a roach the 1st night and then ants were a continuous problem. The dishes needed to be cleaned before we could use them. They asked us to clean the towels before we leave the property but then don’t supply you with laundry soap?? We asked for some laundry soap and dish soap to do the dishes and the property manager had me call Pretty Cape Homes coordinator first before he would give us any soap! Who does that? We are suppose to be on vacation.
Another issue was the “heated” pool. The first day there the pool was not warmed up and it took half a day for it to get to a temperature my kids wanted to swim in which was 86 not out of the ordinary for FL pools. The property manager came and gave us a big story about the past tenants and how they messed with the pool and so on... That is not our problem you promised a heated pool and we had to pay for the energy to heat the pool on top of the rental price which leads to most cost for our vacation because the pool has a heating issue?! By day 3, the property manager finally admitted that they have the heat temp on a timer that they set to control the heat. What?! We have to pay the extra energy cost to heat the pool but you get to decide when we get to heat it or not. Also, the screen lanai was ripped in 2 places so we battled a continuum of spiders coming in and making webs all over the pool area.
The bikes that were available to us 2 of 3 had flat tires.
No pool toys, so we bought many and left them there. Hopefully, they are still there for others to enjoy.
The location of the property was nice and quiet. They found many delicious restaurants and cafes close by.
Check in process was fine and simple, but we never saw the property manager to check out even though we had a time set to meet and arranged our day around meeting him.
I feel bad for the owner of the property because it is a nice property with terrible property management company and contractors.