"We stayed at the Holiday Inn Brooklyn Downtown for 8 days. While there were positive aspects, our overall experience wasn’t good enough to return.
The good:
• Reception and housekeeping were great – friendly, helpful, and professional.
• The mini fridge and TV worked well.
• The pool looked clean and well-kept, though we didn’t use it.
• The bed was comfortable, and the bathroom was in good condition.
The not-so-good:
• The room looked very worn. The armchair, for example, was in terrible shape (photo attached).
• Several power outlets didn’t work – not a dealbreaker, but annoying.
• One night we were woken by loud arguing and door slamming in the hallway that lasted over an hour. Nighttime noise happened more than once.
• Breakfast is served in the adjacent restaurant. While the food was fine, the manager (Rego) was unhelpful and unfriendly. We’ve reviewed the restaurant separately, but it was one of the reasons we wouldn’t come back.
Despite some good service and a decent location, the combination of worn-out rooms and poor management in the restaurant left a negative impression. This hotel needs investment and leadership improvement."
