Urlaub mit Wasserpark in Halbinsel Yucatán buchen

Un lugar super recomendado para parejas, ya que es tranquilo y silencioso. Me gustaría que le hagan un reconocimiento a Adrián, él trabaja en recepción, siempre muy amable y atento.

They claim to be 5 stars, but some staff were very impolite and rude. They claim to adapt themselves to the clients but they don't. They try to sell memberships to avoid hotels.com and Expedia... Additionally, it is very complicated to organize a trip to a place outside of the hotel, seeing as the hotel tries to push the client to consume their packages which are quite expensive. The beach in the hotel was closed due to dirtiness, whereas the beaches in the "zona hotelera Cancun" were clean. In total, it was a mistake to go in that hotel, since the hotel seems to seek the money and not at all the satisfaction of the clients.

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They claim to be 5 stars, but some staff were very impolite and rude. They claim to adapt themselves to the clients but they don't. They try to sell memberships to avoid hotels.com and Expedia... Additionally, it is very complicated to organize a trip to a place outside of the hotel, seeing as the hotel tries to push the client to consume their packages which are quite expensive. The beach in the hotel was closed due to dirtiness, whereas the beaches in the "zona hotelera Cancun" were clean. In total, it was a mistake to go in that hotel, since the hotel seems to seek the money and not at all the satisfaction of the clients.

Unfortunately, our experience at Moon Palace The Grand was disappointing. The biggest issue was the constant waiting. Restaurant reservations were extremely limited, and even breakfast at The Grand Buffet involved long lines. Despite having many restaurants, we could only enjoy the few that were available. Transportation was similar: carts were often full, with waits of 20 minutes or more. Our vacation became waiting, waiting, and waiting. The check-out experience made things even worse. On August 16 around 11:00 a.m., while my wife and daughters were still waiting in yet another long breakfast line—first for a table and then simply to order two eggs—I asked to start the check-out process and have them return their wristbands as soon as they finished. Although I was initially told this would be possible, “Carmen” refused to accommodate this simple request and told me I would have to start over and rejoin a line of approximately 20 people. Eventually, another employee kindly helped us by going to the restaurant to collect the wristbands, proving that a simple solution was possible. What disappointed us most was the lack of concern when we expressed our dissatisfaction. Moon Palace The Grand seems focused on handling large volumes rather than creating a memorable guest experience. We spent too much of our vacation waiting instead of enjoying it. Unfortunately, we will not return.

Un lugar super recomendado para parejas, ya que es tranquilo y silencioso. Me gustaría que le hagan un reconocimiento a Adrián, él trabaja en recepción, siempre muy amable y atento.

Un lugar super recomendado para parejas, ya que es tranquilo y silencioso. Me gustaría que le hagan un reconocimiento a Adrián, él trabaja en recepción, siempre muy amable y atento.