Günstiger Urlaub in Riviera Maya buchen

Das Personal ist überwiegend sehr aufmerksam und super freundlich.

Wir sind vor Allem wegen dem daneben liegenden Park nochmal hergekommen. Der Service vor allem am Empfang, war vor 3 Jahre weitaus besser.

Das Hotel befindet sich ziemlich weit von Tulum und es wird kein Shuttlebus oder weitere Transport Mitteln in die Stadt zu kommen, nur Taxi, das total überteuert ist. Es ist sehr unpraktisch und ärgerlich. Daher würde ich dieses Hotel nicht empfehlen und für das Geld einen nähe zur Stadt suchen.

Moderne Anlage , sehr gutes Essen und Personal top

The rooms are clean, but the style is outdated and extremely minimalistic no charm, no character. Definitely not what you expect from a hotel of this level. The restaurants are expensive by far too expensive for the quality offered. The Italian restaurant was honestly terrible: “homemade” seafood pasta with a tomato sauce that tasted like it came straight from a can, and a risotto that was completely wrong, both visually and in taste. It didn’t resemble a proper risotto at all. Breakfast was also disappointing: average quality, tasteless fruits, and bad coffee. On top of that, the service is rigid and unfriendly. Breakfast opens at 7:00 and they mean exactly 7:00, not a minute earlier. We were even told to wait for 40 seconds. That kind of inflexibility is frustrating, especially for families. The pool area is another issue. Guests are allowed to drink and eat in the pools, and there is little to no control. As a result, there are glasses, utensils, and trash left aroundsometimes even inside the pool. It feels messy and poorly managed. Positive: The concierge area allways helpfull and frendly. The beds are confortable for the sleep and the Laguna area Another important point: the hotel is very isolated. It only really makes sense if you plan to stay inside the resort most of the time. Conclusion: far too expensive for what you gut mediocre food, rigid service, and no real atmosphere. I would not come back and do not recommend it.

The rooms are clean, but the style is outdated and extremely minimalistic no charm, no character. Definitely not what you expect from a hotel of this level. The restaurants are expensive by far too expensive for the quality offered. The Italian restaurant was honestly terrible: “homemade” seafood pasta with a tomato sauce that tasted like it came straight from a can, and a risotto that was completely wrong, both visually and in taste. It didn’t resemble a proper risotto at all. Breakfast was also disappointing: average quality, tasteless fruits, and bad coffee. On top of that, the service is rigid and unfriendly. Breakfast opens at 7:00 and they mean exactly 7:00, not a minute earlier. We were even told to wait for 40 seconds. That kind of inflexibility is frustrating, especially for families. The pool area is another issue. Guests are allowed to drink and eat in the pools, and there is little to no control. As a result, there are glasses, utensils, and trash left aroundsometimes even inside the pool. It feels messy and poorly managed. Positive: The concierge area allways helpfull and frendly. The beds are confortable for the sleep and the Laguna area Another important point: the hotel is very isolated. It only really makes sense if you plan to stay inside the resort most of the time. Conclusion: far too expensive for what you gut mediocre food, rigid service, and no real atmosphere. I would not come back and do not recommend it.

Moderne Anlage , sehr gutes Essen und Personal top

große Anlage mit zu wenigen Shuttles, um zu den verschiedenen Pools/Restaurants zu kommen. Buffet bietet wenig bis kaum Variation und Qualität unterirdisch. Vor allem am Wochenende war die Anlage voll mit Partygästen, die bis in die Nacht gefeiert haben und lautstark an den zimmern vorbeigegangen sind. Hauptpool ab Mittags nicht mehr zum entspannen zu nutzen, da hier neben extrem vielen Gästen auch sehr laute Musik vorhanden ist und das Entertainment Programm viel zu laut gestaltet ist (laute Mikro-Ansagen, ...)

Das Personal ist überwiegend sehr aufmerksam und super freundlich.

Moderne Anlage , sehr gutes Essen und Personal top

Moderne Anlage , sehr gutes Essen und Personal top

Wir sind vor Allem wegen dem daneben liegenden Park nochmal hergekommen. Der Service vor allem am Empfang, war vor 3 Jahre weitaus besser.