Luxusurlaub in Kroatien Binnenland buchen

Klassisches Hotel mit gutem Service

I stayed at Esplanade Zagreb Hotel for two nights and had mixed feelings about the experience, therefore 3 stars. The hotel is beautiful and historic, and several staff members were excellent. The door staff, luggage service, and breakfast team were friendly, professional, and top-class. After check-in, I requested a room change due to significant street noise. The staff was helpful, and the second room was indeed much quieter. However, although I was told it was the same Superior category with the same bed type, the room felt noticeably smaller and less luxurious. Unlike the first room, the bathroom and toilet were not separated, and the overall sense of space and comfort was reduced. After the room change, I called the front desk to mention this. I was asked whether it was a “problem,” and since I did not want to be impolite, I did not label it as such at the time. At checkout, I was not asked whether everything was satisfactory, and the process felt rushed. I raised my concerns on my own initiative, but they were handled dismissively. I was told that next time I should communicate my preferences in advance, which felt contradictory, as I had already done so during this stay and my reasonable expectations were still not met. Overall, the hotel has many strengths, but consistency within room categories and the handling of guest feedback could be improved.

Schönes Hotel, für die Durchreise etwas teurer aber die Sicherheit ist mir wichtig. Nettes Personal

Guten Ausgangspunkt für die Besichtigung der Stadt.

Das personal war sehr freundlich und ich habe mich dort wohlgefühlt

Aufenthalt war ganz ok, das Frühstück gut, Personal bemüht . Das Hotel selbst ist schon sehr alt und dies sieht man überall ( Spa/ Fitness neu, Restaurant ebenso, Zimmer alt , Toiletten unten auch alt). Bei 5* hätte ich mehr erwartet .

I stayed at Esplanade Zagreb Hotel for two nights and had mixed feelings about the experience, therefore 3 stars. The hotel is beautiful and historic, and several staff members were excellent. The door staff, luggage service, and breakfast team were friendly, professional, and top-class. After check-in, I requested a room change due to significant street noise. The staff was helpful, and the second room was indeed much quieter. However, although I was told it was the same Superior category with the same bed type, the room felt noticeably smaller and less luxurious. Unlike the first room, the bathroom and toilet were not separated, and the overall sense of space and comfort was reduced. After the room change, I called the front desk to mention this. I was asked whether it was a “problem,” and since I did not want to be impolite, I did not label it as such at the time. At checkout, I was not asked whether everything was satisfactory, and the process felt rushed. I raised my concerns on my own initiative, but they were handled dismissively. I was told that next time I should communicate my preferences in advance, which felt contradictory, as I had already done so during this stay and my reasonable expectations were still not met. Overall, the hotel has many strengths, but consistency within room categories and the handling of guest feedback could be improved.

Zentral gelegen, gut angebunden und ein perfekter Service!

Klassisches Hotel mit gutem Service

I stayed at Esplanade Zagreb Hotel for two nights and had mixed feelings about the experience, therefore 3 stars. The hotel is beautiful and historic, and several staff members were excellent. The door staff, luggage service, and breakfast team were friendly, professional, and top-class. After check-in, I requested a room change due to significant street noise. The staff was helpful, and the second room was indeed much quieter. However, although I was told it was the same Superior category with the same bed type, the room felt noticeably smaller and less luxurious. Unlike the first room, the bathroom and toilet were not separated, and the overall sense of space and comfort was reduced. After the room change, I called the front desk to mention this. I was asked whether it was a “problem,” and since I did not want to be impolite, I did not label it as such at the time. At checkout, I was not asked whether everything was satisfactory, and the process felt rushed. I raised my concerns on my own initiative, but they were handled dismissively. I was told that next time I should communicate my preferences in advance, which felt contradictory, as I had already done so during this stay and my reasonable expectations were still not met. Overall, the hotel has many strengths, but consistency within room categories and the handling of guest feedback could be improved.

Schönes Hotel, für die Durchreise etwas teurer aber die Sicherheit ist mir wichtig. Nettes Personal

Klassisches Hotel mit gutem Service

I stayed at Esplanade Zagreb Hotel for two nights and had mixed feelings about the experience, therefore 3 stars. The hotel is beautiful and historic, and several staff members were excellent. The door staff, luggage service, and breakfast team were friendly, professional, and top-class. After check-in, I requested a room change due to significant street noise. The staff was helpful, and the second room was indeed much quieter. However, although I was told it was the same Superior category with the same bed type, the room felt noticeably smaller and less luxurious. Unlike the first room, the bathroom and toilet were not separated, and the overall sense of space and comfort was reduced. After the room change, I called the front desk to mention this. I was asked whether it was a “problem,” and since I did not want to be impolite, I did not label it as such at the time. At checkout, I was not asked whether everything was satisfactory, and the process felt rushed. I raised my concerns on my own initiative, but they were handled dismissively. I was told that next time I should communicate my preferences in advance, which felt contradictory, as I had already done so during this stay and my reasonable expectations were still not met. Overall, the hotel has many strengths, but consistency within room categories and the handling of guest feedback could be improved.

Guten Ausgangspunkt für die Besichtigung der Stadt.