Malmaison, Yorkshire

"Horrific! Never Again - Filthy, Run-Down and Rude Staff We booked this hotel for a very special occasion - a wedding - and it turned out to be the biggest mistake of our trip. The moment we walked into the room, we were hit with a musty, dusty smell that made it hard to breathe. The bathroom was filthy, with visible rust and mold. The radiators were covered in thick layers of dust and grime, the furniture was damaged and stained, cobwebs were hanging from the windows, the door frames were chipped and discolored, and the carpets looked like they hadn't been properly cleaned in years. The absolute worst: the bed and pillows were so dusty and dirty that staying in the room for more than a few minutes felt suffocating. For hygiene and health reasons, we had to leave immediately and find another place to stay. And it wasn't just the room - the reception was a disaster too. The staff were rude, dismissive, and outright lied to us. An Expedia representative had confirmed to us over the phone that he spoke directly with the reception. Yet, when we confronted them, they flat-out denied any conversation had taken place. I have never experienced anything like this in all my travels. This hotel is an absolute disgrace in every sense. I wouldn't recommend it to anyone - especially if you care about cleanliness, honesty, or basic hospitality. Bottom line: Avoid at all costs! You'd be better off sleeping on a park bench than in this nightmare of a hotel."

"Wir waren sehr zufrieden mit dem Hotel. Alle waren hilfsbereit und freundlich. Wir hätten uns jedoch über eine insgesamt größere Auswahl beim Frühstück gefreut. Das Angebot an Brot, Aufschnitt, Marmelade etc war ein wenig klein. Wir würden aber auf jeden Fall nochmal hier ein Zimmer buchen!"

"We were very satisfied with our stay here. Hotel location is excellent and everything worked out fine."