a&o Hostels, Weinregion Österreich

„Good service“

„I am extremely disappointed with my stay at this hotel. At check-in, I was assigned room 626. When I entered, I found that it had not been cleaned after the previous guests. The bed was unmade, the bedding had clearly been used, and the room was not ready for a new guest. I immediately returned to the reception and was moved to room 624. What disappointed me the most was not only the mistake itself, but also the way it was handled. The receptionist did not apologize or show any concern for the ...