4/10 – Schlecht
Linh
Mit der Familie und kleinen Kindern gereist
25. Juni 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They gave us the wrong room number at first and we were searching for it (was non-existent room).
Waited for some hours to get our room. Only one person was doing the whole cleaning and was clearly overwhelmed with work. The rooms was quite dirty - I think they only has time to collect the trash and changed (hopefully) some bedsheets and blankets.
The reception had also their hands full with work but were quite friendly and made an effort to help.
Guest kitchen was quite dirty and not so welcoming.
Playing corner for kids is quite dirty with few games (and screen) but the kids still loved it.
One elevator was broken during our stay and we used the second one.
Room door fell quite heavily so that you could hear a loud bang when someone closed their door on your floor.
Room at 6th floor was very hot, we bought a few USB ventilators and it helped. But we couldn't sleep at night. Also because of the mattress.
It was loud at night till 1am I think but not out of the ordinary.
It was good to have some space to linger outside of the room (terrace, public area), also with TV to watch EM.
General mood of the guests was good.
Good cold water for summer days.
Location was good.
All in all the accommodations made our stay in Vienna a worse experience (but other activities were great so it was not catastrophic) and we won't be coming to this hostel anymore. We stayed at the other a&o hostel some times ago and it was good that's why we chose the same hostel chain again.
Linh
Aufenthalt von 2 Nächten im Juni 2024