6/10 – Okay
ANITA G.
2. Jän. 2025
Gut: Sauberkeit
Decent property, disappointing customer service
This is a nice property in an excellent location, close to everything. I was disappointed at the lack of response when communicating with them however. They did send detailed check in/check out information in a timely manner however no one responded to an email about a question I had about check in/check out times or parking. Their email said to ask for the garage remote if needed however they did not respond to my request for the remote and no remote was available. It took us a while to figure out how to get in to the garage and no one responded to a phone call when we were trying to enter the garage. Without the remote there doesn't appear to be a way to exit the garage unless one person drives and one goes outside to use the fob to open the door. One thing of note is that the bed upstairs is I think a queen turned sideways so you cannot sleep full length without your feet hanging off. Definitely not ideal for all adults.While the apartment is clean there is a thick line of mold along the floor in the bathroom which is unpleasant.There was one roll of toilet paper in the bathroom but no additional toilet paper stocked anywhere that we could find. Very inconvenient as we had to run out in the evening to buy toilet paper. In summary, mostly nice apartment in a good location however I would not stay here again due to the lack of customer service.
ANITA G.
Aufenthalt von 2 Nächten im Dezember 2024