Occidental, San Gregorio da Sassola

„The staff were not cooperative and lacked responsiveness to guest concerns. The bathtub stopper provided was too small and did not fit properly. Breakfast did not meet expectations of a continental spread and was of poor quality. The property showed signs of poor maintenance, including old and broken furniture and a damaged gate. Insects were present inside the room, affecting comfort and hygiene. The air conditioning was centrally controlled and did not respond effectively to requests for ...