2/10 – Ungenügend
Lisa
Mit der Familie gereist
11. Jän. 2025
Verbesserungswürdig: Sauberkeit und Ausstattung
I will start by saying it was my oversite booking a non refundable stay.I booked months prior and was hoping for some humanity as I had an unforeseen knee surgery. It took me SIX WEEKS to hear back after contacting once week. When they finally answered there was no empathy or understanding. Just no. Also Very vey rude. Then asked to change dates by one night!I pd for a night we weren’t there and emailed them FOUR times.they confirmed and yet still called the day before arrivaland said we should be there.The communication is nonexistent.
Do NOT be fooled by the photos.It is not the bright airy living area it appears.It is a dark hovel with no windows. The upholstery is dirty and stained.The only shower is in main bedroom so everyone has to go through the 2 sleeping areas to get to it. The main bed in the only real bedroom was so hard it was like a prison bunk.We had to sleep on a pull out couch that sunk in,stained mattress w holes in upholstery.There is no “gathering” space like it appears. The living area was actually our bedroom.The dining room was not in or near the kitchen but in the basement. The basement was 2 more pullout couches We originally had 7 ppl but I have no idea where we would have fit them as it was already crowded with 5. The shower felt very dirty and zero water pressure. We also saw laundry facilities as amenity and it was just a washer, no dryer, literally right next to shower. I have stayed in many VRBOs in many countries. This was the worst by far
Lisa
Aufenthalt von 3 Nächten im Januar 2025