This was, without question, the worst vacation I’ve ever had — and sadly, my last attempt with the Royalton brand after giving it far too many chances (at least 9 combined stays between Jamaica and Mexico). This time was the final straw. Nothing works. Let me repeat that: NOTHING WORKS. From the moment I arrived, it was a complete disaster. The bathroom sink and shower water backed up daily, leaving the room smelling awful. The room itself? A total wreck — dirty, run-down, and clearly neglected. I’ve seen better conditions in budget motels. The water park was a joke — the slides didn’t work, and there were no signs or apologies, just disappointment. Even the ice cream ran out, and somehow they ran out of food on multiple occasions. How does an all-inclusive resort run out of food?Trying to get a reservation for the restaurants? Good luck. I couldn’t get into a single one. The concierge told me he secured a reservation — I show up, and of course, nothing. Just another example of the total disorganization and complete lack of accountability. The staff was unfriendly, dismissive, and unhelpful. Customer service was non-existent. I felt like I was bothering them anytime I asked for even the most basic things. One night, I was literally sitting at the bar mid-drink when they just shut the lights off without warning. That about sums it up — abrupt, rude, and clueless.
