2/10 – Ungenügend
Amelia
Mit dem Partner gereist
28. Mai 2025
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The rooms were okay but what happened in the rooms was not. The beds are horribly uncomfortable. I requested extra pillows a few times with no availe. The first night we found a roach in the bed. We spoke to the front desk and they moved us to a higher floor. The next few days we complained about the smell of cigarette smoke that was either in the room from before or coming into our room. They offered to move us AGAIN or spray the room instead of finding out where the smell was coming from. We stuck it out in hopes the issues would be remedied. It was not...The smell actually got worst while we were in the room on the last night as if someone was actively smoking somewhere around us. The last night a mouse got into our snacks. I spoke the front desk and kept them in the loop of the entire ordeal. They were very nice and tried to do what they are allowed to. I am currently waiting for the General Manager to reach out and hopefully compensate us for this horrible situation.
Amelia
Aufenthalt von 3 Nächten im Mai 2025