The Secret Garden – Disappointing Experience
Unfortunately, my stay at The Secret Garden was far from pleasant. From the moment I walked into my room, I noticed a musty, old smell, and the bathtub was visibly dirty. I ended up wiping everything down myself just to feel somewhat comfortable.
There was a clear lack of staff during my stay. Despite requesting housekeeping service, no one ever came to clean my room as promised. The front desk staff, particularly one woman, was extremely rude, dismissive, and lacked basic customer service skills. She made me feel like a burden rather than a guest.
I requested a hair dryer and was required to leave my ID in exchange—something I didn’t mind at first. However, when I returned the dryer, they couldn’t locate my ID and seemed completely disorganized. It took a while before the front desk could track it down due to poor communication among staff.
The towels provided were stained, and when I requested fresh ones, I was told they didn’t have any available at the moment. When they finally did have some, I was met again with rudeness at the front desk.
The hotel advertises amenities like a bar and breakfast, neither of which were available. The staff seemed overwhelmed and unsupported, which reflected heavily in the quality of service.
The only positives were the room’s design, the TV, and the spacious layout—but unfortunately, that wasn’t enough to make up for the poor service and lack of hospitality.
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