Staying at the Kimpton in Miami was hands-down the worst experience in my ENTIRE life.
My three small children (ages 5, 5 and 7) were trapped in an elevator for over 50 minutes. Then abandoned on the 20th floor in a pitch dark stairwell.
After check-in, we went to the elevtor. While in the elevator, the power went out and we were trapped in between 19 and 20th floor. The elevator phone didn’t work, I had no cell service, and the camera was not working. I rang the phone at least 100 times and it would just ring and hang up. I began screaming for help. As you can imagine, that was very scary for me but more so my small children. In the middle of this, we heard an alarm come on over the loud speaker in the building and I believe it said there was an emergency – I believed it to be a fire. I had a large luggage cart on wheels in the elevator with my three small innocent children and in that moment thought that we probably would not make it. That we would fall and that this large cart would crush us.
Finally, I heard a man say “are you ok” – a man on the 20th floor had come out of his room because he had heard me screaming. He called my husband and told him we were trapped in the elevator. My husband had gone to park the car and then went to the room. Management didn't know we were even in the elevator. After 50 minutes we were lead to a pitch black stairwell.
I am limited in space but there KIMPTON was terribly negligent in numerous regards.