Terrible Experience!!! BED BUG!! Stranger visit during midnight!!!
I have booked this hotel for two nights, the room it have a nice view and two queen size bed.
>>>During the first night, each of us have bitten more than 20 bites especially in our arms and legs, we could not sleep for the whole night, in the morning I call the front desk they send a security guard to come to our room, took pictures and check the bed, there are spots with blood. The hotel decided to move us and downgrade the room to 12 floors lower and smaller room
I been spending my time of this issue and I suppose to return my car at 9am and the rental company charged us an extra day of rental. Mini bar is not refilled I call the front desk to notify them. (They charge us $160 ) After they correct it.
>>> During the second night, around midnight a stranger came and knock on our room numerous times. I called the security guard, the stranger heard someone coming and he left. How can a stranger get access to come up to the room??? This suppose to be a 5 stars hotel everybody can access to the elevator without tapping their card.
>>>When I check out, I report the issue to the hotel and spoke to the manager, he just ignore my complaint provide lots of explanation and give lots of excuses about the issue and told us, he do not think it is their problem. I guess they just do not want to be liable for it. We are very disappointed with this hotel, the way they handle problem and taking responsibility!!!
