"The service was excellent! We arrived early and jetlagged, and despite not even asking for it, they made it possible for us to get into our room hours before the officially posted time so our son could get some rest.
The private 50 minute slot in their hot spring baths are also very much recommended to get a nice carefree experience of the Japanese bath culture. Especially for families or couples this is nice because this option let's everyone stay together. instead of splitting up.
The free tea and coffee dispenser on each floor is really welcome too, especially after a hot bath.
We really liked sleeping in our tatami room, and even liked the tatami mat smell, but it might be an unfamiliar smell for some.
"
