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We enjoyed our stay at Brandon Hall Hotel and Spa. On the first day, our room was quiet and comfortable, and the hotel staff we met were all pleasant and very helpful. The spa facilities were good, with the pool, sauna and steam room adding to the enjoyment, though the lockers could use attention. The second day was less relaxing, as a large event caused corridor noise late into the evening. Our pool visit was also disappointing due to disruptive behaviour from leisure members, which the staff member on duty did not manage. This let down the otherwise excellent team. We would re‑visit the hotel, but hope by then it will have had that extra push to improve the overall ambiance of the property, freshening up neglected areas. Also, the leisure facilities need better management and attention, particularly the lockers, so hotel guests can enjoy them properly. Next time, we would check ahead to ensure no major events are scheduled during our stay.

The room was a good size with a decent size kitchenette. It was nice that washing up liquid, cloth and tea towel was provided. Bed was firm but comfortable. The main issue was the heat in the room, it was 29 degrees all night. To be fair we are having a very hot summer but it would be good to have a fan to use. It was quite dark too and we needed the light on during the day, I don’t think the black walls helped! That being said, I would still recommend the apartments as they were ideal for a couple of nights and the free parking was an added bonus. We were able to walk into the town centre (about 20 mins). We used a keycard rather than the app and that worked well. The instructions on how to get the keycard was clear, though I did have to telephone the help desk as I hadn’t received the instructions but it was dealt with quickly and they texted them to me straight away I would use them again but would bring a fan