2/10 – Ungenügend
Truman H.
11. Juli 2023
Verbesserungswürdig: Sauberkeit
Worst renting experience I’ve ever encountered.
I stayed at Pirates Bay in FT. Walton beach for one week. (Jun 24-July 1st)The first day we get there I realize the fridge is not working at all and the sheets/ pillow cases/ bedding smelled like it had not been cleaned. So I decided I could clean the sheets myself so I did. The fridge being broke was out of my control though so I called the maintenance number and the lady said she would write a maintenance ticket and they would fix it. 3 days go by nobody showed up to look or fix the fridge. I call vacasa this time and the lady says they will send someone out. Two more days go by I call Vrbo and have a rep speak with a lady from Vacasa and she says they will get someone out there and she will call me back about reimbursement. Finally on the afternoon before we leave there is a different fridge plugged in in-front of the old one. (I am not happy or pleased). A day goes by and I’m finally back home and I call Vacasa to ask about the status of the reimbursement and I am told they will give me $25 a day for everyday the fridge was out.( I lost several hundred dollars worth of food between the groceries and leftovers I had to throw out everyday) So I was not pleased and asked for an explanation for that number and I was told AGAIN I would get a call back. Guess what? I never got a call back so I called today and was told the ticket is closed and I will not be reimbursed! Wow this whole experience has been awful, get a hotel or anywhere other than a Vacasa managed property.
Truman H.
Aufenthalt von 7 Nächten im Juni 2023