Hotels Fern Valley

"Schöne Hotelanlage, ruhig gelegen mit riesigem Pool und leckeren Cocktails. Die Aerial Tram ist nur etwa 15 Minuten mit dem Auto entfernt und in etwa 25 Minuten The Living Desert! Die Zimmer sind sehr großzügig und mit Balkon!"

"I am writing to express my dissatisfaction with several aspects of our recent stay at your hotel. Front Desk Experience: Upon arrival, we were greeted by an Asian staff member at the front desk who was not friendly and made us feel unwelcome. This first impression significantly impacted our experience. Incorrect Room Type: We booked a room with a king bed for two nights via Hotels.com, but were instead given a room with two queen beds, the Asian staff told us that she didn’t know why Hotels.com listed a king bed as it wasn’t even available. This was disappointing, and we were left with no choice but to accept the room provided. Poor Sound Insulation: The room was not adequately insulated. We could clearly hear loud footsteps from the room above us until 10:00 p.m., and conversations and laughter from outside continued late into the night. This disturbed our rest, especially on the second night when we went to bed at 9:30 p.m. but were awakened at 11:30 p.m. and again at 12:30 a.m. due to noise from above. Lack of Housekeeping: No one came to clean our room during our stay, We expected daily housekeeping as part of the service. Given the premium price we paid, we expected a higher standard of hospitality and comfort. We strongly urge your management team to address these concerns and take appropriate steps to ensure future guests do not experience the same issues. In particular, we suggest reminding guests to maintain quiet hours. "

"Very nice compound area. Safe and clean. Very strange that you need to take off the bed-sheats and prepare them for the staff. And you should clean all the glasses in the dishwasher (if there was one)…never had to do this in a hotel… "

"We had a good stay there and the pools were pretty warm. Directly located at a main street. Staff was okay friendly, hadn‘t prepared enough towels for us and they didn‘t care for people‘s stuff if something was forgotten in the room. Overall a recommendation."

"Hotel with the best pool area in Desert Hot Springs. Great place."

"Freundlichkeit des Personals lässt zu Wünschen übrig, Anlage schon sehr in die Jahre gekommen"

"Erstmals vor 20 Jahren in dieser Unterkunft, seither ist alles beim alten geblieben, nichts renoviert, Dusche in der Badewanne, alte Teppichböden, drecke Balkonmöbel, etc."

"Neu renoviert, bequemes Bett, sauber, Kühlschrank und Möglichkeit Eis zu holen Pool war schön, ein bisschen sauberer könnte der Pool sein"

"Wir hatten leider einen Kongress während unseres Aufenthalts aber ansonsten sehr schönes ruhiges Hotel"