Urlaub mit Haustieren in Isla Contoy buchen

The staff was incredibly friendly, first impressions were extremely good, but it went downhill from there. Although the resort cannot change the poor weather, they can ensure that there's enough to do during it- especially as this is an all-inclusive. As all the activities were outdoors, days of rain meant that all guests sat inside and had to keep themselves occupied- hardly what I would expect from this level of resort. They also tied the doors shut/locked them due to the wind, with the exception of the front door and one single side entrance. I would not want to be stuck during a fire. The food in the speciality restaurants was overall very good, although the main-course portions were way too small and especially the Mexican-Japanese fashion restaurant needs to have tables added, or at least several smaller tables as there was always a long waiting list. My room was leaking water due to the rain and it took 45 minutes to have someone respond with towels, even as my room was flooding and my things getting wet. There were constantly furniture and beds being moved throughout the corridors and construction going on. Even with all of the above problems, I suspect many were due to teething as the resort is newly reopened. I would be interested to see how the resort performs in 6-12 months, although I don't know that I would jump to stay here again without knowing that some of these major issues had been fixed.

Transfer einfach und unkompliziert. Personal sehr lieb und freundlich.

Super

The resort itself is beautiful, and many staff members were genuinely excellent, but unfortunately our overall experience fell short of what we expect from a luxury property. Our biggest disappointment was the handling of the restaurant dress code on our first evening at Bluewater Grill. We fully respect that restaurants can have dress codes. Our concern was never the existence of the policy, but the inconsistent way it was explained and enforced. After waiting approximately 90 minutes, we were ultimately denied entry while other guests wearing similar attire were allowed inside. When we asked for clarification, the explanation changed multiple times. First, we were told that sandals and Crocs were not allowed. Later, Hugo explained that the no-sandals rule only applied to gentlemen. During our subsequent discussion with management, Glacia told us that leather sandals for gentlemen were acceptable. None of these explanations matched the published dress code, which simply states that sandals are not permitted. This inconsistency was the source of our confusion from the very beginning. What made the experience more disappointing was not simply being asked to follow a dress code, but how the situation was handled. Our initial interaction with the hostess Nube set an unwelcoming tone, and even after we were eventually seated, there was little acknowledgement of the inconvenience.