Urlaub in den Bergen in Süd-Cancun buchen

The staff was incredibly friendly, first impressions were extremely good, but it went downhill from there. Although the resort cannot change the poor weather, they can ensure that there's enough to do during it- especially as this is an all-inclusive. As all the activities were outdoors, days of rain meant that all guests sat inside and had to keep themselves occupied- hardly what I would expect from this level of resort. They also tied the doors shut/locked them due to the wind, with the exception of the front door and one single side entrance. I would not want to be stuck during a fire. The food in the speciality restaurants was overall very good, although the main-course portions were way too small and especially the Mexican-Japanese fashion restaurant needs to have tables added, or at least several smaller tables as there was always a long waiting list. My room was leaking water due to the rain and it took 45 minutes to have someone respond with towels, even as my room was flooding and my things getting wet. There were constantly furniture and beds being moved throughout the corridors and construction going on. Even with all of the above problems, I suspect many were due to teething as the resort is newly reopened. I would be interested to see how the resort performs in 6-12 months, although I don't know that I would jump to stay here again without knowing that some of these major issues had been fixed.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai.

Super

!Wir sind als Familie mit zwei Kindern (10 und 12 Jahre) angereist und hatten ein Zimmer mit Balkon und Meerblick in der 3. Etage. Die Kinder hatten Spaß im Kids Club und waren begeistert vom Essen. Es gab praktisch alles. Die Auswahl an Speisen war fantastisch. Typisch México, Pizza, Burger, Pasta, frische Salate und Smoothies….5 verschiedene Restaurants und 3 Bars zur Auswahl. Das Personal war sehr freundlich und hilfsbereit. Die ganze Belegschaft hat unheimlich viel für einen angenehmen Aufenthalt getan. Die Anlage ist groß und entsprechend sind viele Leute überall. Das hat aber nie gestört, auch wenn ich nicht bevorzugt AI-Cluburlauber bin. Die Poollandschaft hat den Kids gut gefallen. Der Strand ist sauber und der Ausblick umwerfend. Die angrenzenden Clubs haben wir nur in der Silvesternacht gehört, ansonsten war es eher ruhig. Das Hotel hat viele Annehmlichkeiten, u.a auch mehrere kleine Shops für Souvenirs, Geldautomaten im Haus und einen kleinen Supermarkt und eine Apotheke auf dem Gelände.

Es war das beste Hotel was wir je hatten. Elite Club ist sehr empfehlenswert. Personal, Zimmer, Sauberkeit, Verpflegung alles top.

I like the location, it was hard to find the restaurants, no clear directions. Food was average, not much varieties.