Strandurlaub in Insel Ummanz buchen

Its not a 5* hotel. The hotel is nice, but not premium. Plus points: location near beach, gym, sauna, clean. Feedback to consider: far too expensive. Breakfast quite basic. There is nothing special offered. I asked for fresh milk - they didnt have any, only H-milk. Coffee was not good. Eggs were only availble hard-boiled. The ladys at breakfast really nice. Burger at dinner good. Horrible experience twice at reception. Upon check-in I was asked to pay reservation in full in advance, because they didnt trust me. I paid via Expedia, so reservation was already covered. Then same at checkout - we had an outstanding amount of about 50 EUR. I wanted to pay via AMEX - not possible. Unacceptable in a 5* hotel. So I asked to pay via direct bank transfer. Again the lady (same woman) didnt trust me and said I should find another way. So I phoned my husband, but he had already gone out to golf and would be back in 1 hour. I told her I would be back in 1 hour to pay. She didnt accept and asked me after all to do the bank transfer. The whole experience was horrible, once transfer was done, she did not even say once "thank you and sorry for the inconvenience, I hope you had a nice stay, please come again, have a safe trip back home". She left us leaving this trip with a horrible impression. Like I said, not 5* service and quality, which should be premium. In the end it’s all about how you are being treated that leaves an impression.

Lage und Personal sehr gut. Hotel Gebäude und Einrichtung mit Charme der 90-er Jahre. Betten sehr gut Sofas etc. nicht.

Nice hotel, freshly renovated and exquisitely furnished rooms. Very friendly and kind staff. Delicious food for dinner. Could be a bit more refined at breakfast for a 5* superior hotel (whilst generally everything was there). The cheese was always looking a bit “sad” and two very very very tine vegan pastes only. Rather meat heavy. Pool was a bit cold to be honest especially if you get home from a long walk through the rough winter weather). Small but nice spa, two saunas, one steam bath. I did not figure out if the steam bath was not working or if it was just not turned on. Also the big and amazing looking open fire place was unfortunately not turned on. This would have elevated the coziness a lot. Location wise a bit off the spots and the beach (but you might know this if you book it, I hadn’t really checked it). Definitely sweet to get some tiny sweets on your room every day, as well as water and a bottle of red wine. However, and fully appreciating the gesture and the taste of the wine might be amazing, not so sure if a bottle for <5 EUR does generally meet the expectations of the guests of such an accommodation. 😎 Overall of course a nice hotel. Definitely worth a recommendation for people looking for a freshly renovated spot on Sylt and nice food for the evening.

Gutes Hotel für die ganze Familie für einen kurzen oder langen Urlaub. Das Personal ist ganz nett. Die Zimmer sind sauber. Und das Grillbuffet im Restaurant ist wunderbar.

Ein schönes, geschmackvoll eingerichtetes, nicht allzu großes Hotel. Hier herrscht eher Individualität statt Massenabfertigung

Its not a 5* hotel. The hotel is nice, but not premium. Plus points: location near beach, gym, sauna, clean. Feedback to consider: far too expensive. Breakfast quite basic. There is nothing special offered. I asked for fresh milk - they didnt have any, only H-milk. Coffee was not good. Eggs were only availble hard-boiled. The ladys at breakfast really nice. Burger at dinner good. Horrible experience twice at reception. Upon check-in I was asked to pay reservation in full in advance, because they didnt trust me. I paid via Expedia, so reservation was already covered. Then same at checkout - we had an outstanding amount of about 50 EUR. I wanted to pay via AMEX - not possible. Unacceptable in a 5* hotel. So I asked to pay via direct bank transfer. Again the lady (same woman) didnt trust me and said I should find another way. So I phoned my husband, but he had already gone out to golf and would be back in 1 hour. I told her I would be back in 1 hour to pay. She didnt accept and asked me after all to do the bank transfer. The whole experience was horrible, once transfer was done, she did not even say once "thank you and sorry for the inconvenience, I hope you had a nice stay, please come again, have a safe trip back home". She left us leaving this trip with a horrible impression. Like I said, not 5* service and quality, which should be premium. In the end it’s all about how you are being treated that leaves an impression.

Nice hotel, freshly renovated and exquisitely furnished rooms. Very friendly and kind staff. Delicious food for dinner. Could be a bit more refined at breakfast for a 5* superior hotel (whilst generally everything was there). The cheese was always looking a bit “sad” and two very very very tine vegan pastes only. Rather meat heavy. Pool was a bit cold to be honest especially if you get home from a long walk through the rough winter weather). Small but nice spa, two saunas, one steam bath. I did not figure out if the steam bath was not working or if it was just not turned on. Also the big and amazing looking open fire place was unfortunately not turned on. This would have elevated the coziness a lot. Location wise a bit off the spots and the beach (but you might know this if you book it, I hadn’t really checked it). Definitely sweet to get some tiny sweets on your room every day, as well as water and a bottle of red wine. However, and fully appreciating the gesture and the taste of the wine might be amazing, not so sure if a bottle for <5 EUR does generally meet the expectations of the guests of such an accommodation. 😎 Overall of course a nice hotel. Definitely worth a recommendation for people looking for a freshly renovated spot on Sylt and nice food for the evening.

Die Betten sind wunderbar groß und man kann sehr gut schlafen. Die Zimmer sind hervorragend leise und der Roomservice sehr zuvorkommend. Man kann auch gut mit Kindern anreisen und den Pool Bereich von 9-12 Uhr genießen. Eine Empfehlung wert!

Ich würde wieder kommen

Die Betten sind wunderbar groß und man kann sehr gut schlafen. Die Zimmer sind hervorragend leise und der Roomservice sehr zuvorkommend. Man kann auch gut mit Kindern anreisen und den Pool Bereich von 9-12 Uhr genießen. Eine Empfehlung wert!

Das schönste Hotel Hamburgs mit den herzlichsten Concierges, Mitarbeitenden am Empfang und einer grandiosen Bar mit phantastischem Ausblick.

Ich würde wieder kommen

Its not a 5* hotel. The hotel is nice, but not premium. Plus points: location near beach, gym, sauna, clean. Feedback to consider: far too expensive. Breakfast quite basic. There is nothing special offered. I asked for fresh milk - they didnt have any, only H-milk. Coffee was not good. Eggs were only availble hard-boiled. The ladys at breakfast really nice. Burger at dinner good. Horrible experience twice at reception. Upon check-in I was asked to pay reservation in full in advance, because they didnt trust me. I paid via Expedia, so reservation was already covered. Then same at checkout - we had an outstanding amount of about 50 EUR. I wanted to pay via AMEX - not possible. Unacceptable in a 5* hotel. So I asked to pay via direct bank transfer. Again the lady (same woman) didnt trust me and said I should find another way. So I phoned my husband, but he had already gone out to golf and would be back in 1 hour. I told her I would be back in 1 hour to pay. She didnt accept and asked me after all to do the bank transfer. The whole experience was horrible, once transfer was done, she did not even say once "thank you and sorry for the inconvenience, I hope you had a nice stay, please come again, have a safe trip back home". She left us leaving this trip with a horrible impression. Like I said, not 5* service and quality, which should be premium. In the end it’s all about how you are being treated that leaves an impression.

Die Lage ist super schön, direkt an der Alster und sehr zentral. Das Hotel verfügt über einen tollen Innenhof mit Säulen und alles in weiß gehalten. Die Zimmer sind schon in die Jahre gekommen, werden aber ab 2026 renoviert. Zimmer sind sehr sauber. Der Frühstücksraum ist sehr wuselig und überfüllt, die Atmosphäre ist nicht so gut. Das Frühstück ließ keine Wünsche offen. Was mich sehr enttäuscht hat, ist der schlechte Service beim Frühstück. Obwohl ich beim Einchecken auf meinen Geburtstag hingewiesen habe, wurde das komplett ignoriert. Die Servicekraft hat sich dann den absoluten Hammer geleistet. Ich bat um einen Tisch am Fenster, es waren noch 4 von den 4er Tischen am Fenster frei. Da sagte mir die Frau in ihrem schlecht sitzenden und viel zu engen Hosenanzug, dass sie sich die Fenstertische für andere Gäste vorbehalten möchte. Da stellt sich einem die Frage nach welchem Kriterium es hier geht, wer am Fenster sitzen darf?! Selbst nachdem ich nochmal auf meinen Geburtstag hingewiesen habe, kannte sie keine Gnade. Mir wurde dann lieblos und hektisch eine Kerze auf den Tisch geknallt und das war dann auch alles. Das hat mir tatsächlich meine gute Laune verdorben, ich habe mich maßlos geärgert. Beim Auschecken haben wir unsere Kritik angebracht. Man hat uns die Erstattung der Tiefgaragenkosten angeboten. Nur leider waren wir ohne Auto da. Nachdem ich das erwähnte, gab es keine Widergutmachung um meinen Ärger zu mildern. Peinlich für ein solches Hotel!