Skiurlaub in North West England buchen

Positiv: gutes und reichhaltiges Frühstück, supernette Mitarbeiter Negativ: Sauberkeit lässt zu wünschen übrig, reichlich verschmutzte Teppiche überall im Hotel

The centre of York was easy to reach, nice and serene location. We would have given 5 stars when the cleaning staff had not messed up: 1 day not cleaning the room but tagging it off on their working list. Next day only partly cleaning the room and putting some content of the bin as display in the room. (revenge?). The first failure was apologised for by the receptionist who gave us a free drink voucher to make up for the mistake. Just a pity that the bartender started to refuse the voucher initially when he saw it, even before I could order anything. What the staff behind the front desk tries to “rescue” is ruined by other service staff members: here is some improvement possible. If this hadn’t happened, we would rated the hotel 5 starts for our 5 nights stay.

Kreative Einrichtung, Lage direkt in Fußgängerzone

Hotel would need some freshness. Room cleaning only two of the four days, without explanation. Bed a bit old etc. Great area, quiet, beautiful golf course surrounding the hotel. Breakfast poor quality. Good facilities, gym, pool good standard.

Sehr schönes Hotel und die Bar ist super chic!