Romantikurlaub in Provence buchen

Alles okay, upgrade und Drink haben leider nicht geklappt

Tolle Nähe zur Altstadt. Der gut besuchte Frühstücksraum ist sehr geschmackvoll eingerichtet. Sehr hilfsbereites Personal. Unser Zimmer war super sauber. Neuerdings -so auch hier - fehlen uns offene Ablagen und Haken, insbesondere für benutzte Handtücher. Vielleicht kann man da noch was machen. Übrigens: alle bemühen sich unglaublich freundlich, unser schlechtes Französisch zu verstehen. Dort im Hotel sprach das Personal ausgezeichnet Englisch. Die Restauranthinweise waren prima! Vielen Dank dafür!

Das Hotel ist über 200 Jahre alt, liegt aber zentral am Vieux Port, wir hatten ein Zimmer im 5. Stock mit voller Sicht auf den Hafen. Herrlich. Am Morgen wird die Notre Dame de la Garde und der Hafen sehr schön von der Sonne bestrahlt. Das Zimmer ist relativ klein. Immerhin, es war nur für eine Nacht. Der Rezeptionist ist sehr nett und freundlich, auch sehr hilfsbereit mit Tipps und Auskünften. Das Frühstück ist lecker, es gibt sogar Calissons d'Aix, eine echte Überraschung.

Zimmer sauber, tolles Bett, sehr freundliches und hilfsbereites Personal und die Lage ist auch super. Gerne wieder. Danke an das Personal vom Radisson.

Would summarise as very disappointing. Aside from the construction which we knew of beforehand, this is definitely not a 5 star hotel or 5 star service. Our room was aged, the towel dryer didn’t work hence we used soggy towels for 2 days. There were also holes in our bed linen / no shower gel. When we notified the head of the hotel in the morning, there was no apology, just an acknowledgment. When we came back to the hotel 7 hours later, the room was uncleaned and none of the issues we stated were addressed. We had to then ask reception again and again there was no apology. The younger staff were helpful and friendly. One man gave up a great restaurant recommendation and was quick to send us some fresh towels. However the hotel is let down by the management (head of reception). Even when we were leaving, she did not utter a word. The positives are the bed was comfortable and the garden is very beautiful.

Would summarise as very disappointing. Aside from the construction which we knew of beforehand, this is definitely not a 5 star hotel or 5 star service. Our room was aged, the towel dryer didn’t work hence we used soggy towels for 2 days. There were also holes in our bed linen / no shower gel. When we notified the head of the hotel in the morning, there was no apology, just an acknowledgment. When we came back to the hotel 7 hours later, the room was uncleaned and none of the issues we stated were addressed. We had to then ask reception again and again there was no apology. The younger staff were helpful and friendly. One man gave up a great restaurant recommendation and was quick to send us some fresh towels. However the hotel is let down by the management (head of reception). Even when we were leaving, she did not utter a word. The positives are the bed was comfortable and the garden is very beautiful.

Tolle Nähe zur Altstadt. Der gut besuchte Frühstücksraum ist sehr geschmackvoll eingerichtet. Sehr hilfsbereites Personal. Unser Zimmer war super sauber. Neuerdings -so auch hier - fehlen uns offene Ablagen und Haken, insbesondere für benutzte Handtücher. Vielleicht kann man da noch was machen. Übrigens: alle bemühen sich unglaublich freundlich, unser schlechtes Französisch zu verstehen. Dort im Hotel sprach das Personal ausgezeichnet Englisch. Die Restauranthinweise waren prima! Vielen Dank dafür!

Zimmer sauber, tolles Bett, sehr freundliches und hilfsbereites Personal und die Lage ist auch super. Gerne wieder. Danke an das Personal vom Radisson.

Would summarise as very disappointing. Aside from the construction which we knew of beforehand, this is definitely not a 5 star hotel or 5 star service. Our room was aged, the towel dryer didn’t work hence we used soggy towels for 2 days. There were also holes in our bed linen / no shower gel. When we notified the head of the hotel in the morning, there was no apology, just an acknowledgment. When we came back to the hotel 7 hours later, the room was uncleaned and none of the issues we stated were addressed. We had to then ask reception again and again there was no apology. The younger staff were helpful and friendly. One man gave up a great restaurant recommendation and was quick to send us some fresh towels. However the hotel is let down by the management (head of reception). Even when we were leaving, she did not utter a word. The positives are the bed was comfortable and the garden is very beautiful.