All-inclusive-Urlaub in Réserve Naturelle de l'Île du Rohrschollen buchen

Absolutes „Has Been“ aus einer Anderen Zeit.

Hôtel idéalement situé, tram juste en face, direct pour la gare et plein d'options de shopping et restauration. Décoration sympa art déco, grand buffet de petit-déjeuner copieux, goûteux et varié, personnel aux petits soins. Chambre grande, propre et bien climatisée mais vu sur une arrière-cour plutôt moche et moins calme que demandé car il y a un gros bruit de ventilation extérieure et il y avait surtout des concerts tard et très forts pour la fête de la musique. Toilettes bizarres sans porte-papier toilette et baignoire très haute.

Sehr gutes und umfangreiches Frühstück. Kompetentes und sehr freundliches Personal.

Attention: I booked a room for three people with air conditioning. The Expedia page clearly showed “Klimaanlage” in the room description, and the photos also indicated air conditioning. At check-in, however, the reception staff first told me that there were no rooms with air conditioning. When I showed them the Expedia page, they claimed that “Klimaanlage” meant “cleaning service,” which is not correct. I live in Germany and speak German, so this explanation made no sense to me. After I refused to accept a room without the amenity I had booked and paid for, I was suddenly given a room with air conditioning. The explanation then changed: apparently there were only a few rooms with air conditioning, and the staff member said she had not known. The whole situation was very unpleasant. The staff were dismissive, unfriendly, and I felt I was not taken seriously. Their attitude, including eye rolling and contradictory explanations, was unacceptable. I also want to mention that the room was first described as not ready, but when I insisted on seeing the room, it suddenly turned out to be ready. The way we were treated made me wonder whether we were treated differently because we are Asian. I cannot know the reason, but that is honestly how I felt. I travel frequently, and I have rarely felt this mistreated at a hotel. The hotel management should seriously look into how confirmed room amenities are handled and how guests are treated at reception. No one apologized, either.