West End Urlaub günstig buchen

Poor Customer service, unwillig to help find solutions to Problems.

The internet presence is far better than the actual property. The Junior Suite was filthy, the bathroom floor putrid. Booked a table for dinner at 8pm, the staff sat us but then never returned to the table. Went to the bar to order some drinks which were then served and at 8:10 the staff came to the table and asked us to quickly order as the kitchen was closing. Food was ok but nothing special. At 9:50 the staff brought us the bill and asked to settle it as they would be closing at 10pm. Paid the bill and the staff stood at the table and asked that we leave as they are closing, it was 9:55 and he told us „we are closing right now“. When mentioning this at check-out, the staff at the reception should no interest at all. Was looking forward to visiting however was very disappointed and will not return or recommend this place.

Wir waren im Turmzimmer, es geht über 2 Etagen. Das Badezimmer hat nur knapp 3 qm. Dusche ja, aber kein Duschvorhang etc. Das Bad hatte keinen einzigen Haken. Handtücher haben wir über der Brüstung im OG aufgehängt. Die Fenster gingen über beide Stockwerke und speziell oben waren mehrere Spinnweben innen. Auch am TV im OG waren Spinnweben. Ansonsten war das Zimmer sehr schön, wir haben uns wohlgefühlt. Parken kann man kostenlos direkt am Hotel. Eine tolle Ausgangslage für Unternehmungen. Frühstück war gut.

What a gem, if you fancy an unwind this is your place. So peaceful