4/10
I would like to file a complaint regarding my recent stay booked through Expedia.
At no point during the booking process was it mentioned that there would be an additional charge to use the beach club. I was surprised upon arrival to find that this extra fee was required, which I consider a serious omission of important information by your platform.
Furthermore, the service provided by the staff responsible for the beach club was extremely disappointing. I was treated with a lack of courtesy and professionalism, which is completely inconsistent with the expectations of a pleasant stay.
I kindly request that this situation be investigated and that appropriate actions be taken. I would also like a formal response regarding the lack of transparency about the extra charges, as well as an apology and possible compensation for the inconvenience caused.
Igor
Aufenthalt von 3 Nächten im April 2025
