Finde Subterra Castle Hotels

„Staff was ok but area and facility not good. “

„The hotel was a very attractive and clean facility. Staff was friendly and helpful. We appreciated that the atmosphere was fairly quiet despite it being a busy weekend at the hotel (graduation weekend for local university and high school). The parking was well lit and would have been sufficient had a semi truck not parked sideways across an entire row of spots one night. The room was comfortable and nicely finished, although probably due for some renovations as the trim tiles in the bathroom had ...

„Okay, das Hotel hatte einen erheblichen Wasserschaden im EG und ein Aufzug war defekt… kann keiner was zu. Also abgehakt! Das Zimmer war sehr schön, aber leider ziemlich dreckig! Popcorn zwischen Bett und Sofa, Schnutz im Bad, Chipskrümel im Schubfach, Müll unterm Waschbecken! Das geht gar nicht. Frühstück unterirdisch! Nur eingepackte Bagles, wenig Auswahl, billigstes Plastikbesteck, Kaffee wurde nicht aufgefüllt… alles in allem: für ein Hyatt Place mehr als enttäuschend!! “

„Ziemlich heruntergekommenes Hotel, in dem nur der Eingangsbereich renoviert ist. Im Zmmer befindet sich ein Loch in einer Wand. “

„There is a bar and food in the restaurant in for the evening, 5pm - 10pm. There is a limited pay as you go breakfast where regular coffee is free. Not a showstopper where the staff is very friendly and the establishment is clean and well maintained.“

„Super Frühstück!“

„Super Hotel, hat uns sehr gefallen. Nur die PCs im Business Center waren kaputt.“

„Our room was great! However, the hot tub water was green with brown ring around tub! The room was clean and nice! But they definitely need to fix this place up! Front doors of hotel left open day and night! Needs a paint job badly and fixing up! The complimentary breakfast was not very good! Limited choices! We booked for hot tub, if we would have known it was in this shape would have went elsewhere, but we couldn’t get a refund for room! This is not up to a Marriott standard hotel!“

„My credit card was charged despite prepaying. In reviewing the folio emailed to me after checkout, they charged taxes which were already paid and documented as such on my initial booking receipt. There were no incidentals charged to the room, just a billing error on their part. When I contacted the property to resolve the overpayment/double charge, I was told they had a new system and the issue would need to be escalated to the manager. There has been no contact from manager Kay to resolve the ...

„The bathroom tub and surround was disgusting. The shower curtain was also filthy. The bed spread has cigarettes burns all over it. The table the TV was on the.leg was about to fall off. This place could use some work for sure. I don't recommend it. Wish I could get my money back.“

„I've seen worse but it is pretty bad for the price! I regret paying for it for sure!“

„Parking lot littered and weedy. Pool and ice machine broken. Rooms dirty. Sheets with mildew. Spiders. Property worn and shabby. Sign says continental breakfast... none provided. Floors sticky, curtains dirty and sagging. Mismatched furniture, cigarette burns. Towels gray and thin. No daily housekeeping. Fridge and hairdryer did not work. Smelled musty. I'm 67 and have traveled the world and this is the worst place I've ever stayed. Did not feel safe alone. Only positive was nearby shops and ...

„Clean, safe, helpful staff. And a clean indoor pool. “

„Sehr netter und freundlicher Empfang. Die zimmer sind großzügig ausgestattet, die Betten bequem. “

„Staff was very helpful and kind! Room was clean and nice. “

„The place was average and good for the price.“

„Normally we can make do wherever! We travel alot and have stayed in the best and camped out in the worst. This was among the worst. It has a very dirty feel. It smells...dirty. The people staying there, lives there and that usually tells the story. I wouldn't stay again. Ever. The gal who checked us in couldnt see! She had lost her hlasses- bless her heart. But she was 2 inches away from the screen and the the keyboard. It took a very long time to check in. Just dont stay“

„We stayed here one night first room was completely disgusting there was trash and pee in the bathroom and dirty used bedding and towels they told us there was no housekeeper to clean rooms we were on the 1st floor we were offered another room on the 2nd floor it was similar but a bit cleaner. When checking out we asked for our deposit back and the lady acted like we never gave them one. Definitely NOT STAYING HERE AGAIN !! “