2/10 – Ungenügend
Courtney K.
5. Mai 2025
Will Never Use VRBO Again - Do Not Rent From Aunt Bugs
Terrible experience. No linens or pillows for pull out couches. We had to purchase them so our children could go to sleep seeing we traveled 15 hours to get there at bed time. Went to get in the master bed to find dirty linen, threw it in washer and found large urine (or whatever it was) stains on the mattress.. had to purchase mattress cover. Support for the management c on pant was no help. Husband used the toilet in the master bath which then started dripping dirty toilet water into the bedroom below. House was dirty.. floors had crumbs all over, house dusty, night stands had toe nail clippings and sticky marks from cups. No broom. No oven mitts. Asked for a pack n play and they gave me a number to call and rent one. Aunt Bugs was no help.. sent someone to clean after I had already done it. Gentleman didn’t speak English and didn’t know what he was there for. Maintenance came and left a ticket stating he checked the toilet but we tried again and it leaked yet again. No compensation from Aunt Bugs so I called VRBO who also refused compensation after requesting that I send all photos and videos including screenshots of my conversation with Aunt Bugs “support”. After sharing my experience, I was told three poor experiences with VRBO within two days. NEVER AGAIN.
Courtney K.
Aufenthalt von 5 Nächten im April 2025