Our recent stay at this property was completely ruined by a malfunctioning air conditioning unit that went unfixed for three days (half our stay). Despite multiple calls to 1st Choice Property, the problem persisted. Initially, we were given dirty portable AC units that compromised the home's security. When the main unit was supposedly fixed, it broke down again. To keep the place somewhat cool, we had to rely on unreliable window units, creating uncomfortable temperature variations throughout the house. One window unit in particular needed to run the entire stay due to the heat that came through the window from the ac unit outside. The filters in the window units were also filled with dust, dirt and lots of hair.
Due to heat/humidity, the shower stall door wouldn’t leave stay closed.
While the home itself is nicely remodeled and the backyard is great for family gatherings, the AC situation is unacceptable. Clearly, the owners need to invest in a new, efficient unit. The current one is old, rusty, and clearly needs major repairs.
As for the property manager, 1st Choice Property, the lack of care for guest satisfaction was shocking. There was no attempt to compensate us for the unbearable heat and inconvenience. It's obvious that 1st Choice Property prioritizes profit over guest experience.
We strongly advise future guests to avoid this property and company until the AC issue is permanently resolved and 1st Choice Property improves its customer service.