6/10 – Okay
Ngan Lam Reba
Mit der Familie und kleinen Kindern gereist
20. März 2024
Verbesserungswürdig: Personal & Service
Location is convenient for us as we are pretty much spending most of our time downtown. Quiet just by the lake. Would have give it a higher rating of they can improve on the cleanliness of their beddings. Found a couple very noticeable stains on a few of their pillow case and there is a faint smell of smoke too.
The staff that I met at check-in was very nice but the other staff was not too friendly. Was asking for price of an item from their convenient store and the staff there was busy doing inventory and not very willing to help.
Called to asked for 2 extra pillows and right after I hung up, they called back and ask if we wanted pillows or blankets?
If you are travelling with young kids, may want to consider a more kids friendly location. Requested if they have bed railings but they replied saying they only have cribs and there are nothing they can arrange for us.
Our room is for 2 adults and 2 kids, we added a surcharge for breakfast and parking. Did not notice that the surcharge we paid only includes breakfast for 2 adults, they included a $20 food and beverage credit which we can use towards the kids breakfast but a strawberry cup is already $9......
Overall experience is ok but did not quite meet our expectations.
Ngan Lam Reba
Aufenthalt von 1 Nacht im März 2024