4/10 – Schlecht
Eldin
29. Jän. 2023
Verbesserungswürdig: Sauberkeit und Personal & Service
Good location, but dirty
The location of the hotel was pretty good and it was close to many good restaurants and the beach. However, the rooms were surprisingly dirty and both beds in my room had blood stains and signs of bedbugs on the blankets and mattresses.
After asking them to clean it up and change the blankets, they simply just flipped the blanket upside down thinking it would no longer be noticed. We ended up sleeping without the blankets at all as they were too disgusting to use.
There was also a lot of noise coming in from the corridors and the neighbors next door, making it hard to sleep. If I go to San Juan again, I would probably choose to stay with one of the other nice hotels close to Concado beach and not with AC hotel again.
PS: Even if you think you have paid all taxes and fees online before coming to the hotel, you will get hit by a $50/day resort fee plus another $30/per day safety (?) fee. We stayed four nights and had to pay over $320 in fees once we checked in.
Eldin
Aufenthalt von 4 Nächten im Januar 2023