First, the good. The apartment is awesome! It's located in a beautiful old building on a pedestrian-only street. There are many restaurants and stores in the area and good access to public transportation. We got around using mostly buses and the metro. I can't say enough good things about the space. I would love to stay here again, if I didn't have to deal with Germana
Now, the bad. At first, interactions were great -- friendly timely information and reminders. I read literally every word of everything she sent me. When our trip got close, I was told to submit information to Vikey and pay the city tax to get the virtual key to open the front door. I did that and even got an email confirmation that I had paid. No virtual key. At check-in time, still no virtual key. I messaged Germana. I had gotten no sleep on the plane, it was our first day in Rome, and my phone battery was almost dead. I was stressed. After multiple messages, she opened the door virtually herself, without telling me. It was luck that I heard noise in the door and opened it. Once inside, I worried about how to get inside again, forgetting that there was actually a physical key for our use. I asked her about it many times and all she would say is YOU HAVE A KEY! and getting ruder and ruder and asking me to STOP MESSAGING HER. I understood her to mean a virtual key and she never reminded me that it was a physical key. I did read all she sent me but forgot that 1 tiny bit of info. That was our welcome to Rome