4/10 – Schlecht
Kristiana
Mit der Familie gereist
27. Apr. 2025
Verbesserungswürdig: Sauberkeit und Personal & Service
Of the 3 Staybridge Hotels my family and I stayed in over the course of our family vacation, this Rochester location was absolutely the worst overall. We arrived around 9pm after traveling all day. The room itself wasn’t very clean when we got in, with most surfaces feeling gritty and sticky. We didn’t have any extra bedding for the pull out couch, and no one answered the front desk phone when we called down. We made do for the night and then noticed more issues in the morning, namely that the shower was broken, the towels had holes in them, and the remote/alarm clocks were missing the battery covers. I went to the front desk just to let them know and to ensure we wouldn’t be charged for these items, and the man working the front desk was one of the rudest customer service people I’ve ever encountered. He was interrupting to make excuses to the point where I couldn’t even get a word in. “Minnesota Nice” apparently skipped this location. Based on the staff and cleanliness, we would never return to this location.
Kristiana
Aufenthalt von 1 Nacht im April 2025