2/10 – Ungenügend
Monish, Irving
Mit der Familie gereist
1. Juni 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We had a very bad experience with this motel. We had to cut short our 2 night stay to just 1 night.
During the first night the room’s ceiling started to leak due to rain. When we woke up there was lot of water on the floor. Our shoes were soaked wet and all our bags were also wet.
We informed the front desk. The lady at front desk came to see the situation and offered a refund if we checkout.
Here comes the disastrous part: after checkout she refused to refund for the night. She said that she can only refund for the unused part of the stay but cannot refund for the first night when the roof was leaking rain water into the room. We were shocked at what had just happened. We asked to speak to the manager. She said that manager is not available and she does not know when he will be back.
Instead of compensating us for our loss: they charged us for that night where room was leaking water from the ceiling and they also checked us out of the hotel! This caused us to look for other hotels at short notice and pay very high prices.
Please stay away from this hotel.
Monish
Aufenthalt von 2 Nächten im Mai 2025
