Independent, Praz

"War alles tiptop"

"Ein Zimmer, das meine Erwartungen übertraf. Ich hatte Blick auf das Matterhorn und das Dorf Zermatt. Das Badezimmer ist etwas alt und dunkel. Es gibt keinen Wasserkocher im Zimmer, aber man kann an der Rezeption nach heißem Wasser fragen. Das Personal ist freundlich. Insgesamt kann ich dieses Hotel wärmstens empfehlen."

"Perfekte Lage mitten in Zermatt. Cooles Cube-Zimmer! Leckeres Frühstück. "

"Augezeichnete Lage"

"Absolut empfehlenswertes Hotel. Super Lage, phantastischer Service und extrem gutes Frühstück. Leider kein direkter Matterhornblick, aber trotzdem sehr gut. Toller Spa!!"

"Hat alles gepasst, vom Frühstück bis zum Zimmer"

"Zermatt was without electricity and completely inaccessible for several days, including most of the day we were supposed to check in. The official Zermatt website clearly advised against traveling on that day, as the train tracks were blocked and only cleared around 15:30, when the first train finally arrived. Naturally, with such short notice and no transport alternative, it was impossible for us to reach the hotel. I understand that such situations can happen — and in every past experience, hotels have shown understanding by offering either a full refund, or move the booking to another time of the year, or at the very least, a partial refund. This time, not only did this property refuse any form of refund (even for the unused breakfast), but they also declined to offer any gesture of goodwill, reduction for a future stay, or even a simple word of apology. I only received an apology from hotels.com for the way this hotel treat their guests. Their attitude was absolutely unacceptable: legal, perhaps — but moral, certainly not."

"Gratis Getränk aus der Minibar "

"Sehr gut gelegen. 5 Minuten zur Skibushaltestelle und zur Hauptstraße. Freundliches Personal, Transfer vom und zum Bahnhof problemlos. Reichhaltiges Frühstück und Abendessen. Ski-Schuhraum ausreichend groß und gute Schuhheizung."