2/10 – Ungenügend
Dessiree
9. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
office staff complained about guests requesting towels, toilet paper, cups etc at the front desk as i made my coffee. They had this conversation knowing that I and another guest could over hear them. After I gave my children a bath I brought my wet towels to the front desk to request new towels I was told that I shouldn't need new towels as I had just checked in. I only had two. I checked into a King bed room that allowed 3 guests and I only had two towels. I shared one of the towels with my daughter and was hoping to be able to return the towels as they were wet. The worker at the front desk was rude and unprofessional. I walked away two pool towels and feeling as if I had burdened the staff. The older couple doing the laundry and cleaning were both very nice to me and were happy that I had cleaned my own room during my stay. two times cleaning service had come by and all i asked for was towels. this should now have been an issue and it set the tone for the entire stay. I also noticed the main staff personal in charge of cleaning would allow certain people to come by and grab stuff off the cart with no problem. They would laugh and carry on but when I had asked she gave me cold responses and acted as if I had bothered her. Please address the staff. I only had a 3 day stay and clearly others were staying for a much longer period of time.
Dessiree
Aufenthalt von 3 Nächten im September 2025
