2/10 – Ungenügend
Jeovanny
3. Okt. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had one of the worst hotel experiences of my life at this Extended Stay. I arrived expecting a confirmed reservation, only to be told I could not check in because the property was conducting an audit. This was never communicated in advance, and there was no warning that my reservation might not actually guarantee me a room.
The staff offered no solutions and left me stranded after traveling, with no place to stay. What makes this even worse is that Extended Stay hides this policy — they do not tell you that during certain times (like audits) check-in may be denied. Imagine booking a hotel, showing up, and then being turned away with no explanation other than “audit.”
This is completely unacceptable for any hospitality business. Guests should be informed of these policies clearly before booking. The fact that they take your reservation, hold your payment information, and then refuse to honor it without warning is dishonest and unprofessional.
Bottom line: Do not stay here. Check-in is NOT guaranteed, no matter what your confirmation says. Save yourself the frustration and book somewhere else where reservations are actually respected.
Jeovanny
Aufenthalt von 2 Nächten im September 2025