Fairmont, Phoenix

„There is no question that this property is amazing in many ways. The staff is always available and on point. The restaurants offer options for most palates. There are family and adult only pools. I think the best part is the attention to customer service. I do feel that the extra costs are a bit much, considering the cost of room. These include the daily valet charge and the daily Resort Experience Fee...I don't know what that covers. Just know you are staying at a premier resort and do get that ...

„The pull-out bed was in very poor condition—sunken in the middle and lacking proper support—making it unsuitable for sleeping. Additionally, the staff at the Hacienda restaurant were unhelpful and came across as rude. I also had to contact the Privado front desk three separate times to obtain basic information about the gym schedule, which was frustrating. Given the price of the stay, the overall experience did not meet expectations. It may be worth noting that staying during a holiday week or ...