„Let me start with the good points since there are very few : the look of the room - beautiful
Now the rest, I’m an experience traveller and experienced in hospitality and I am ensuring that this hotel can charge such a high price or the poor service provided :
- we cannot driving ourselves and it’s been impossible to find the hotel : the pin location is not accurate (the hotel is located almost an hour from kandy im the countryside) and there are no sign anywhere to indicate the right ...
„The biggest thing that strikes you is the lovely stunning environment and very villa as its gated with 24 hours security. We felt at home. The two caretakers are simply warm helpful and very professional. The neighbours were helpful .
I had such a wonderful stay! 🌟
The space itself was spotless, comfortable, and exactly as described. I felt a warm welcome upon arrival, which instantly made me feel at home. The stunning surroundings were the perfect for a relaxing stay, and every detail ...
„For our one-night stay in Kandy, this hotel was the perfect base, centrally located and easy to get around from. The staff were friendly and welcoming, and our room was comfortable and well-appointed.
We were also pleased with the variety on offer at both breakfast and dinner buffets, with plenty of options to suit different tastes. Overall, a comfortable and convenient stay in the heart of Kandy.“
„In this house you feel like beeing in a mansion with tea plantation in the 1930s. It's worth asking the hotel for a driver in advance. Our driver got lost and the hotel was not reachable by phone.
The furnishing is consistently stylish with high quality, the food manifold and very tasty (perhaps a bit pricy) and the service overwhelming - discreet but always there if needed.
Amusingly the room was cleaned up a bit differently every day. There is enough space for children who obviously felt very ...
„Atemberaubender Blick auf den Zahntempel und die Berge. Supersaubere Zimmer und sehr sehr bequeme Betten. Superleckeres Frühstück mit allem was das Herz begehrt. Vor allem haben uns die typisch einheimischen Egghoppers und Stringhoppers sowie die Rotis mit Dalcurry geschmeckt. Auch das Abendessen war hervorragend! Der Blick vom Pool ist grandios. Guter Einstieg für eine Reise nach Sri Lanka! Das Personal war sehr freundlich und hilfsbereit. Wir haben unseren Aufenthalt sehr genossen!“
„the place is amazing as it is located in the middle of pure nature around 26 km outside of Kandy.
the resort comprises of different bungalows, all furnished with Antiques in a very tasteful way.
we loved the uniqueness of the place, the peaceful nature with Yoga sessions available in the morning and lovely, tasteful food.
It is a place for walking, resting on the sun beds at the river on the terraces of the rooftop restaurant...
a Paradies if one likes to stay in quiete and yet ...
„First: das Hotel hat smart TVs in den Zimmern mit Amazon Prime (über den eigenen Account).
Die Fahrt zum Hotel ist nicht ganz so einfach. Es liegt weiter oben auf einem Berg. Allerdings für einen geübten Fahrer machbar.
Die Aussicht ist super. Die Zimmer sind schön und gemütlich. Eine gute Dusche. In der Minibar ist zusätzlich zum Wasser kostenpflichtig Red Bull, Schokolade und Nüsse. Zudem bietet das Hotel eine Shisha (allerdings mit Aluminium) an.
Das Servicepersonal leider zu einem großen ...
„Das Serendip Hotel liegt eigentlich traumhaft - aber in the middle of nowhere. Ohne telefonisches Anfordern eines tuktuk geht nichts. Das Personal war sehr freundlich aber wenig geschult. Die Zimmer wurden in den vier Tagen (von zwölf gebuchten) nicht einmal gemacht. Expedia sollte darauf hinweisen dass es ein prima geignetes Hotel ist für einen stop over in Kandy aber als Standorthotel eher ungeignet.“