Hotels Palestine

„Staff was great but upkeep and cleanliness are lacking. Breakfast beyond disappointing. Dirty and sticky floor in the lobby and breakfast area.“

„We had a good time staying in Mineral Wells. The breakfast staff and hotel staff in general were helpful and very friendly. The property needs some maintenance and updating. The door to my bathroom would not close all the way, broken tiles and air conditioners need a good cleaning. The door to open the room was also not well aligned and had to be forced open/closed. The hot tub was closed for maintenance.“

„Good breakfast“

„Only one of two EV chargers worked“

„Breakfast was supposed to be served at 6:00am, hence one of the reasons we booked there. When we checked out at almost 7:00am, it still wasn’t ready, so we had to go to Dunkin down the street.“

„Bathroom clean but carpet filthy, my white footies were black on bottom after walking just a few hours on it. The bed was a boxspring with a thin foam mat on it. The pillows were 3 square things. But the swimming pool was nice.“

„.“

„microwave in room did not work. called front desk about replacing microwave. he refused though said he could get us another room We had already unpacked and settled in. poor option“

„Our room was dirty along the baseboards and doors, the shower handle didn’t work and had to have someone fix it, the shower was dirty along the perimeter. We forgot a couple things in the room and they threw them away.“

„N/A“

„Was charged a extra fifty dollar deposit and wasn’t in website they charged a deposit ac didn’t work in room a awful smell in the room overbearing smell coming out of the drains and ac we had to leave door open to get cooled off won’t be staying there found a dead fly when pulling the comforter back“

„Front desk staff was great as was the room.“

„Our room’s air conditioning was broken, had mold in the bathroom, and french fries from a previous guest on the floor.“