4/10 – Schlecht
Catherine W.
25. Apr. 2025
condo was nice - Vacasa is terrible
Before booking, I contacted Vacasa directly to confirm that the outdoor pool at the property would be open during our stay. I was explicitly told that it would be. This was a critical factor in choosing this condo, as I have stayed here before and booked it specifically for the pool — my small children prefer the pool to the Gulf, and it plays a major role in our vacation experience. We arrived six days ago and were shocked to find out that the pool has been closed for two years. I was misled by your team, and it’s clear now that I was given false information. To say this has disrupted our vacation is an understatement — it has completely altered our plans, frustrated my children, and caused significant disappointment for our family. Since our arrival, I have been in constant communication with Vacasa. Over the past six days, I have received nothing but vague reassurances and empty promises that someone would “follow up.” Not only was I lied to before booking, but now my ongoing concerns are being ignored. This is more than poor customer service, it’s gross negligence and a failure to uphold basic accountability to your guest
Catherine W.
Aufenthalt von 7 Nächten im April 2025