Hotels Ntongwe

„Beautiful property. Welcoming and kind staff, many amenities. Location is great. Rooms were excellent. Breakfast each day offered something for everyone. So many options to choose from. Jude at front desk was so helpful. Frank and Jean Pierre at the main bar went above and beyond! Cecile and the rest of the staff in the Executive Lounge were an amazing. Cecile, especially, made it a point to welcome us and offer suggestions for sites to visit. She made sure we felt at home! Vianney was also ...

„Excellent customer service “

„We had a work meeting and staff very kind and helpful. They agreed to reimburse us one night so that we could do an unplanned 2-day safari. Good was excellent and room well appointed. “

„Excellent Service, will come again“

„Just didn't like it“

„Everything was fantastic except that there was no meat at the property unless you order from outside. I was told the owner is a vegetarian.“

„Regularly stay here, it’s great distance from the center of kigali, easy to get to, comfortable“

„Great“

„Clean and comfortable rooms with nice bathrooms. Good dining, lovely staff. Great outdoor space with a delightful swimming pool and outdoor dining areas. Reasonably central. Front desk staff was very helpful at finding good drivers and other transportation and accessing anything else we needed. Felt very safe and cared for as a Canadian visitor on first trip to East Africa.“

„The host was extraordinarily helpful. Absolutely amazing.“

„1. Several items missing on arrival: towels, rubbish bin, soap, toilet paper, coat hangers. 2. Toilet did not flush properly and was not fixed during stay. 3. Flat was not cleaned and rubbish not taken away. 4. Unable to gain access on day of arrival as nobody on duty despite being notified of late arrival. 5. TV was only connected on last day. 6. Some lights not working and were not fixed.“